What is my account number?

NOTICE: This system might not match your paper bill yet, please pay the amount on your paper bill.
Your account number is in the top right corner of your bill. Old account numbers will look like "000000-000". If you have an old account number, you can find the new number by clicking "Find My Account" in the top menu.
NOTE: Mailing Zip Code, is the zip code where the bill was mailed.

Email utilitybilling@cityofalbany.net
Remember to include your account number(s) in your email.

Call 541-917-7547
Monday-Friday from 8:00 am to 10:00 am or 11:00 am to 4:30 pm

In Person 333 Broadalbin St SW (1st floor)
Monday-Friday from 8:00 am to 10:00 am or 11:00 am to 5:00 pm

Privacy Policy

Please see the applicable policies here https://www.albanyoregon.gov/terms that should be considered incorporated in this policy.

Privacy and Security Policy

Privacy Statement

The City of Albany ("City") is committed to protecting the privacy of the individuals utilizing the City's Website; however, personal information submitted to the City's Website may be subject to disclosure according to various Oregon laws, including, but not limited to, the Oregon Civil Discovery Act of 1986 and the Oregon Public Records Act. The City may share such information with other agencies if

the information relates to that agency,

to protect the interests of others,

to protect and defend the rights or property of the City, or

as otherwise provided by law.

The City's Website contains links to other sites. Please be aware that the City is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each Website that collects personally identifiable information. This privacy statement applies solely to information collected by the City's Website.

The City of Albany does not use its Website to:

Collect personal information for commercial marketing. The City will not send you unsolicited emails regarding any commercial offers or advertisements at any time.

Create individual profiles with the information provided by users of this site, nor does it give such personal information to third parties or private organizations. The City does not track personal information about individuals and their visits.

The City of Albany does use its Website to:

Collect personal information to respond to a user's request or input or to complete an online transaction. Suppose a user chooses to provide the City with personal information, such as by emailing a City employee or by filling out and submitting an online form on the City's Website. In that case, the City may use that information to respond to the user's message and to assist in obtaining information the user may have requested. The City treats emails submitted by a user the same way it treats letters to the City. The City will not share email addresses submitted by users through the City's Website.

Provide electronic commerce capabilities should users provide personal and/or payment information while using the City's Website. Such information may be collected, processed, and disclosed to complete an online transaction and for record-keeping activities such as billing, permits, licenses, and other business-related purposes.

Collect usage statistics for site management, such as assessing what information is most interesting, determining technical design specifications, and identifying system performance issues. The information does not identify you personally. The following information about your visit is collected:

The Internet domain and/or IP address from which you access the City's Website;

The type of browser and operating system used to access the City's Website;

The date and time of the visit;

The pages visited; and

If you link to the City's Website from another website, the address of that Website.

The City's Website may transfer information to your computer through cookies or other technology. Using cookies or similar technology is an industry standard and does not personally identify users, although they do identify a user's computer. Cookies or similar technology can make the Internet more useful by storing information about your preferences on a particular site. If preferred, you can configure your browser to refuse cookies. However, you may not be able to take full advantage of the City's Website if you do so.

Security Statement

The City Website utilizes encryption technology. However, the user should not assume that information submitted to the City Web server would be treated as confidential (See above Privacy Statement). If a user submits information to the City's server through a web page containing visible indicators of active encryption technology, the City will take all reasonable precautions to safeguard the confidentiality of such information.

Web Accessibility Guidelines

The City of Albany is committed to providing all residents, visitors, and business customers equal access to its electronic information technologies and services. As the World Wide Web has become an essential means by which we provide information and conduct transactions with our community, our goal is to provide information and services in ways that work effectively for all.

It is one of our goals to continually improve the Web site to achieve compliance with the latest standards in functionality and universal accessibility. We follow the federal ADA Section 508 rules.

Tools for Blind & Visually Impaired Users

Adobe, the makers of Acrobat and Acrobat Reader, have developed tools to assist blind and visually impaired users. Please visit the Adobe Accessibility area for more information. Please note that the tools designed to create simple HTML documents easily read by standard speech-synthesis software will not retain the graphic images or text formatting of an original Adobe PDF.

What is my account number?

NOTICE: This system might not match your paper bill yet, please pay the amount on your paper bill.
Your account number is in the top right corner of your bill. Old account numbers will look like "000000-000". If you have an old account number, you can find the new number by clicking "Find My Account" in the top menu.
NOTE: Mailing Zip Code, is the zip code where the bill was mailed.

What is my account number?

NOTICE: This system might not match your paper bill yet, please pay the amount on your paper bill.
Your account number is in the top right corner of your bill. Old account numbers will look like "000000-000". If you have an old account number, you can find the new number by clicking "Find My Account" in the top menu.
NOTE: Mailing Zip Code, is the zip code where the bill was mailed.

Terms & Conditions

Please see the applicable policies here https://www.albanyoregon.gov/terms that should be considered incorporated in this policy.

If you browse or access any content or data on our website, you agree to be bound by our terms and conditions. The City of Albany may change the terms and conditions at any time by putting in new terms and conditions, and your use of the website is acceptance of those terms.

Conditions of Use

As a condition of your use of Albany.Util360.com or any services on Albany.Util360.com, you warrant to the City of Albany that you will not use Albany.Util360.com for any purpose that is unlawful or prohibited by these terms and conditions or any other terms, conditions or notices appearing anywhere on Albany.Util360.com. You agree to abide by all applicable laws and regulations. In particular, you agree not to:

Use Albany.Util360.com to defame, abuse, harass, stalk, threaten or otherwise offend others.

Publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive, or inappropriate.

Use any automated scripting tools or software.

Engage in or promote surveys, contests, pyramid schemes, chain letters, unsolicited emailing, or spamming via Albany.Util360.com.

Impersonate any person or entity.

Upload, post, email, transmit, or otherwise make available using Albany.util360.com any material that you do not have a right to make available under any law or contractual obligation or which contains viruses or other computer codes, files, or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware.

Breach any applicable laws or regulations.

The City of Albany has no obligation to monitor any user’s use of Albany.Util360.com. However, the City of Albany always retains the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request. The City of Albany can amend or delete any inaccurate, inappropriate, or unlawful content.

You will indemnify the City of Albany if the City of Albany or its related bodies suffer any loss or damage or incur any costs in connection with any breach of these conditions or any other legal obligation by you or your use of or conduct on the Albany.Util360.com.

Disclaimer

This statement applies to user interactions with the City of Albany’s website. While care is taken to ensure accuracy, the City of Albany (the City) cannot guarantee that the information expressed here is correct and recommends that users exercise their skill and care concerning its use.

Disclaimer of Liability

The City makes every effort to ensure that the content of our websites is accurate and up to date and makes no warranty or undertaking, whether expressed or implied nor does it assume any legal liability, whether direct or indirect.

Links to Other Sites

References and links to other websites are for informational purposes only and should not be considered an endorsement of those sites, the information, views, opinions, or standards they provide.

The City is not responsible for the relevance, accuracy, currency, and reliability of information found on those sites.

Third-Party Content

Third parties supply some of the information provided on this website.

All users must understand that third-party information is not provided or endorsed by us and that your legal relationship is with the third-party supplier.

Please be aware that we have not necessarily checked third-party content.

Endorsement

Listing a person or organization in any part of this website in no way implies any form of endorsement by the City of the products or services provided by that person or organization.

Copyright

City of Albany OR copyrights all information, text, graphics, photographs, files, audio, and video content on this website.

The content is intended for general use and information. The information and files on the site may be downloaded, stored in a cache, displayed, and printed. Content must not be modified, copied, reproduced, or republished except with the written authorization of the City of Albany.

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What is my account number?

NOTICE: This system might not match your paper bill yet, please pay the amount on your paper bill.
Your account number is in the top right corner of your bill. Old account numbers will look like "000000-000". If you have an old account number, you can find the new number by clicking "Find My Account" in the top menu.
NOTE: Mailing Zip Code, is the zip code where the bill was mailed.