What is my account number?

NOTICE: This system might not match your paper bill yet, please pay the amount on your paper bill.
Your account number is in the top right corner of your bill. Old account numbers will look like "000000-000". If you have an old account number, you can find the new number by clicking "Find My Account" in the top menu.
NOTE: Mailing Zip Code, is the zip code where the bill was mailed.

Email: utilitybilling@albanyoregon.gov
Remember to include your account number or service address.

Call: 541-917-7547
Monday-Friday from 8:00 am to 4:30 pm

In Person: 333 Broadalbin St SW (1st floor)
Monday-Friday from 8:00 am to 5:00 pm

Privacy Policy

Please see the applicable policies here https://www.albanyoregon.gov/terms that should be considered incorporated in this policy.

Privacy and Security Policy

Privacy Statement

The City of Albany ("City") is committed to protecting the privacy of the individuals utilizing the City's Website; however, personal information submitted to the City's Website may be subject to disclosure according to various Oregon laws, including, but not limited to, the Oregon Civil Discovery Act of 1986 and the Oregon Public Records Act. The City may share such information with other agencies if

the information relates to that agency,

to protect the interests of others,

to protect and defend the rights or property of the City, or

as otherwise provided by law.

The City's Website contains links to other sites. Please be aware that the City is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each Website that collects personally identifiable information. This privacy statement applies solely to information collected by the City's Website.

The City of Albany does not use its Website to:

Collect personal information for commercial marketing. The City will not send you unsolicited emails regarding any commercial offers or advertisements at any time.

The City of Albany does use its Website to:

Collect personal information to respond to a user's request or input or to complete an online transaction. Suppose a user chooses to provide the City with personal information, such as by emailing a City employee or by filling out and submitting an online form on the City's Website. In that case, the City may use that information to respond to the user's message and to assist in obtaining information the user may have requested. The City treats emails submitted by a user the same way it treats letters to the City. The City will not share email addresses submitted by users through the City's Website.

Provide electronic commerce capabilities should users provide personal and/or payment information while using the City's Website. Such information may be collected, processed, and disclosed to complete an online transaction and for record-keeping activities such as billing, permits, licenses, and other business-related purposes.

Collect usage statistics for site management, such as assessing what information is most interesting, determining technical design specifications, and identifying system performance issues. The information does not identify you personally. The following information about your visit is collected:

The Internet domain and/or IP address from which you access the City's Website;

The type of browser and operating system used to access the City's Website;

The date and time of the visit;

The pages visited; and

If you link to the City's Website from another website, the address of that Website.

The City's Website may transfer information to your computer through cookies or other technology. Using cookies or similar technology is an industry standard and does not personally identify users, although they do identify a user's computer. Cookies or similar technology can make the Internet more useful by storing information about your preferences on a particular site. If preferred, you can configure your browser to refuse cookies. However, you may not be able to take full advantage of the City's Website if you do so.

Security Statement

The City Website utilizes encryption technology. However, the user should not assume that information submitted to the City Web server would be treated as confidential (See above Privacy Statement). If a user submits information to the City's server through a web page containing visible indicators of active encryption technology, the City will take all reasonable precautions to safeguard the confidentiality of such information.

Web Accessibility Guidelines

The City of Albany is committed to providing all residents, visitors, and business customers equal access to its electronic information technologies and services. As the World Wide Web has become an essential means by which we provide information and conduct transactions with our community, our goal is to provide information and services in ways that work effectively for all.

It is one of our goals to continually improve the website to achieve compliance with the latest standards in functionality and universal accessibility. We follow the federal ADA Section 508 rules.

Tools for Blind & Visually Impaired Users

Adobe, the makers of Acrobat and Acrobat Reader, have developed tools to assist blind and visually impaired users. Please visit the Adobe Accessibility area for more information. Please note that the tools designed to create simple HTML documents easily read by standard speech-synthesis software will not retain the graphic images or text formatting of an original Adobe PDF.

What is my account number?

NOTICE: This system might not match your paper bill yet, please pay the amount on your paper bill.
Your account number is in the top right corner of your bill. Old account numbers will look like "000000-000". If you have an old account number, you can find the new number by clicking "Find My Account" in the top menu.
NOTE: Mailing Zip Code, is the zip code where the bill was mailed.

What is my account number?

NOTICE: This system might not match your paper bill yet, please pay the amount on your paper bill.
Your account number is in the top right corner of your bill. Old account numbers will look like "000000-000". If you have an old account number, you can find the new number by clicking "Find My Account" in the top menu.
NOTE: Mailing Zip Code, is the zip code where the bill was mailed.

Terms & Conditions

Please see the applicable policies here https://www.albanyoregon.gov/terms that should be considered incorporated in this policy.

If you browse or access any content or data on our website, you agree to be bound by our terms and conditions. The City of Albany may change the terms and conditions at any time by putting in new terms and conditions, and your use of the website is acceptance of those terms.

Conditions of Use

As a condition of your use of Albany.Util360.com or any services on Albany.Util360.com, you warrant to the City of Albany that you will not use Albany.Util360.com for any purpose that is unlawful or prohibited by these terms and conditions or any other terms, conditions or notices appearing anywhere on Albany.Util360.com. You agree to abide by all applicable laws and regulations. In particular, you agree not to:

Use Albany.Util360.com to defame, abuse, harass, stalk, threaten or otherwise offend others.

Publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive, or inappropriate.

Use any automated scripting tools or software.

Engage in or promote surveys, contests, pyramid schemes, chain letters, unsolicited emailing, or spamming via Albany.Util360.com.

Impersonate any person or entity.

Upload, post, email, transmit, or otherwise make available using Albany.util360.com any material that you do not have a right to make available under any law or contractual obligation or which contains viruses or other computer codes, files, or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware.

Breach any applicable laws or regulations.

The City of Albany has no obligation to monitor any user’s use of Albany.Util360.com. However, the City of Albany always retains the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request. The City of Albany can amend or delete any inaccurate, inappropriate, or unlawful content.

You will indemnify the City of Albany if the City of Albany or its related bodies suffer any loss or damage or incur any costs in connection with any breach of these conditions or any other legal obligation by you or your use of or conduct on the Albany.Util360.com.

Disclaimer

This statement applies to user interactions with the City of Albany’s website. While care is taken to ensure accuracy, the City of Albany (the City) cannot guarantee that the information expressed here is correct and recommends that users exercise their skill and care concerning its use.

Disclaimer of Liability

The City makes every effort to ensure that the content of our websites is accurate and up to date and makes no warranty or undertaking, whether expressed or implied nor does it assume any legal liability, whether direct or indirect.

Links to Other Sites

References and links to other websites are for informational purposes only and should not be considered an endorsement of those sites, the information, views, opinions, or standards they provide.

The City is not responsible for the relevance, accuracy, currency, and reliability of information found on those sites.

Third-Party Content

Third parties supply some of the information provided on this website.

All users must understand that third-party information is not provided or endorsed by us and that your legal relationship is with the third-party supplier.

Please be aware that we have not necessarily checked third-party content.

Endorsement

Listing a person or organization in any part of this website in no way implies any form of endorsement by the City of the products or services provided by that person or organization.

Copyright

City of Albany OR copyrights all information, text, graphics, photographs, files, audio, and video content on this website.

The content is intended for general use and information. The information and files on the site may be downloaded, stored in a cache, displayed, and printed. Content must not be modified, copied, reproduced, or republished except with the written authorization of the City of Albany.

Online Payment Terms

The City of Albany, partnered with Util360, offers an online payment service to eligible customers as a convenient option to pay their City of Albany utility bills.
 
By using the online payment service, you agree to the following terms and conditions. Please read these terms carefully.
 
1. Authorization for Payments: You authorize Util360 to charge the utility bill amount from the credit card or bank account you specify.

2. Payment Methods: You may use a valid credit card or provide a bank account number for Electronic Clearing House (ECH) transactions. By providing your payment details, you confirm that you are authorized to use the specified payment method, and you agree to have the balance specified charged to your credit card or bank account.

3. Insufficient Funds or Failed Payments: If there are insufficient funds in your bank account or your credit card limit has been reached at the time of charge, you may be subject to fees imposed by your bank or credit card company. In the event of a failed payment due to insufficient funds, credit limit issues, or any other reason, you will be notified by email and/or phone. You will be responsible for making alternative payment arrangements to pay your utility bill in a timely manner. Your utility account may be subject to additional charges if your payment is rejected or refused by your financial institution. Additional fees and charges are described in the Rate Resolutions approved by the Albany City Council found at https://www.albanyoregon.gov/council/policies?m=category&cat=Fee+Schedules

4. Liability: The City of Albany will not be liable for any errors or failures related to the payment processing service provided by third-party payment processors or failed payments due to insufficient funds or customer error. The customer is responsible for entering the payment details, including ensuring the accuracy of bank account or credit card details, to ensure that payments can be processed. Util360 and the City of Albany shall not be responsible for failure to complete transactions when such failure is due to circumstances beyond the control of Util360 or the City of Albany, such as, but not limited to, natural disasters, failures of third parties, or interference from an outside source, which prevent the proper execution of the transaction, and Util360 and the City of Albany have taken reasonable steps to avoid such circumstances. You expressly understand and agree that your use of the service is provided on an “as is” and “as available” basis. Util360 expressly disclaims all warranties of any kind, whether express or implied.

5. Indemnification: You agree to protect and fully compensate the City of Albany, its employees, agents, affiliates and service providers from any and all third party claims, liability, damages, expenses, and costs, including but not limited to reasonable attorney fees, caused by or arising from your use of the online options, your violation of the Terms and Conditions or your infringement, or infringement by any other user of your account, or any intellectual property or other right of anyone.

6. Consumer Disclosures and Consumer Consent: You agree that the Terms and Conditions to access and use the City of Albany website, which appears under the “Terms & Conditions” link, are part of these Terms and Conditions and therefore are part of the agreement between you, the City of Albany, and Util360.

Auto Pay Terms

The City of Albany, partnered with Util360, offers an autopay Service to eligible customers as a convenient option to pay their City of Albany utility bills automatically on a recurring basis.

By enrolling in the autopay service, you agree to the following terms and conditions. Please read these terms carefully.

1. Authorization for Automatic Payments: You authorize Util360 to automatically charge the utility bill amount from the credit card or bank account you specify on a recurring basis. The balance on your account will be charged on the due date of each billing cycle. Automatic Payments will be activated on the date of enrollment in the service. If the activation of Automatic Payments occurs after the due date of the last billing cycle, the payment will be processed in the next billing cycle. If the activation of Automatic Payments occurs before the due date of the last billing cycle, the payment will be processed on that due date. If the activation of Automatic Payments occurs on the due date, the automatic payment may be processed that day or in the next billing cycle.

2. Payment Methods: You may use a valid credit card or provide a bank account number for Electronic Clearing House (ECH) transactions. By providing your payment details, you confirm that you are authorized to use the specified payment method, and you agree to have the account balance due charged to your credit card or bank account.

3. Insufficient Funds or Failed Payments: If there are insufficient funds in your bank account or your credit card limit has been reached at the time of charge, you may be subject to fees imposed by your bank or credit card company. In the event of a failed payment due to insufficient funds, credit limit issues, or any other reason, you will be notified by email and/or phone. You will be responsible for making alternative payment arrangements to pay your utility bill in a timely manner. Your utility account may be subject to additional charges if your payment is rejected or refused by your financial institution. Additional fees and charges are described in the Rate Resolutions approved by the Albany City Council, found at https://www.albanyoregon.gov/council/policies?m=category&cat=Fee+Schedules

4. It is your responsibility to monitor your account balance and payment due dates and ensure that all your contact details are up-to-date in our records. Note: The City is not responsible for USPS mailing delays.

5. Cancellation of Service: You may cancel automatic payments at any time by managing your preferences within your Util360 account. Upon cancellation, it is your responsibility to arrange alternative payment methods to ensure the timely payment of your utility bills.

6. Liability: The City of Albany will make every effort to ensure the timely and accurate billing of your utility bills. However, The City of Albany will not be liable for any errors or failures related to the payment processing service provided by third-party payment processors or failed payments due to insufficient funds or customer error. The customer is responsible for creating the autopay account, including ensuring the accuracy of bank account or credit card details, to ensure that autopay payments can be processed. Util360 and the City of Albany shall not be responsible for failure to complete transactions when such failure is due to circumstances beyond the control of Util360 or the City of Albany, such as, but not limited to, natural disasters, failures of third parties, or interference from an outside source, which prevent the proper execution of the transaction, and Util360 and the City of Albany have taken reasonable steps to avoid such circumstances. You expressly understand and agree that your use of the service is provided on an “as is” and “as available” basis. Util360 expressly disclaims all warranties of any kind, whether express or implied.

7. Indemnification: You agree to protect and fully compensate the City of Albany, its employees, agents, affiliates and service providers from any and all third party claims, liability, damages, expenses, and costs, including but not limited to reasonable attorney fees, caused by or arising from your use of the online options, your violation of the Terms and Conditions or your infringement, or infringement by any other user of your account, or any intellectual property or other right of anyone.

8. Consumer Disclosures and Consumer Consent: You agree that the Terms and Conditions to access and use the City of Albany website, which appears  under the “Terms & Conditions” link, are part of these Terms and Conditions and therefore are part of the agreement between you, the City of Albany, and Util360.

We offer our customers convenient tools to make payments, manage your account and stay on top of your energy use. It's easy to get started.

Pay Online

Use My Account to view and pay your bill

Auto Pay    

Util360 Mobile App

Pay your bill with the mobile app. Download it today from the Apple or Google Play Stores.

What is my account number?

NOTICE: This system might not match your paper bill yet, please pay the amount on your paper bill.
Your account number is in the top right corner of your bill. Old account numbers will look like "000000-000". If you have an old account number, you can find the new number by clicking "Find My Account" in the top menu.
NOTE: Mailing Zip Code, is the zip code where the bill was mailed.